Friday, December 8, 2006

Comcast

I have been experiencing problems with my Internet access at home for the past month or so. Finally, I called last week and had two technicians come out. They ran through a bunch of tests and said everything looks good. In fact, they told me we had excellent connection and very high speed.

OK, maybe I am just imagining things. They fiddled with a few connections and said any prior problems should be gone. This was on Monday and come Thursday the Internet was completely out. I noticed this after hours so I called first thing Friday morning. The automated system says I am caller number 34. I am beginning to get agitated but still put them on speaker and continue getting ready for work. I shower and finish all my morning routine to hear I am now caller 12. I decide to play with the dog until they are ready for me. About 10 minutes later the voice finally says, "you are the next caller in line and our next representative will speak with you".

The anticipation was now at a peak and I am ready to get this taken care of. I hear a voice on the line and assume it is the next representative. Much to my surprise, it is a new automated voice saying, " we are sorry none of our representatives were able to take your call. Thank you. Goodbye".

What!? Are you kidding me that I just wasted the better part of an hour and my cell minutes to boot? I will call back and see if anything has changed. Not so lucky, except that I am only caller 24. Forget it. I decide to call later. I tried numerous times throughout the day and never was able to get through.

Finally, Saturday morning I get a rep on the line. Luckily, this person was friendly enough to take care of the problem and extend a major apology for the previous problems. He decides to send a technician out on Sunday and thinks it is a bad modem (which I am renting from them to avoid hassles like this).

Sunday evening the tech comes out and after a few tests discovers it is actually a bad connection. The connector was put on my an amateur and has metal touching metal along with loose wiring. Thank you Comcast for sending out the cheapest help you could find and making sure work is done properly for a long, loyal customer.

I know this has been long winded and complaining. I sincerely hope another legitimate option will come in the Chicago area. I am tired of the monopoly Comcast has, which leaves little room for healthy competition. Hopefully, Comcast will get their act together (which I highly doubt), or RCN can step up their game and become accessible in all areas.

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